Hours:
Monday – Saturday 9 am – 9 pm
Sunday 10 am – 6 pm

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Monday – Saturday 9 am – 9 pm / Sunday 10 am – 6 pm

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Policies & Etiquette

Our goal is to provide you with an exceptional and elevated experience in a safe and hygienic environment each time you visit iamoxxi. The following policies are designed to ensure we meet your expectations and provide you with the best possible service when you arrive for your appointment. Our commitment to quality encompasses all aspects of your visit to ensure you have a positive and memorable experience. With your commitment to following these expectations we aim to ensure we are your premier salon and spa destination.

Appointment & Reservation Policy

The easiest and most efficient way to reserve an appointment at iamoxxi. is by going to our website and booking online. You will be asked for your credit card information to confirm your reservation, not to prepay for your appointment. We understand that things happen and you may need to cancel an appointment. You can cancel your appointment with at least 24 hours prior notice without being charged the cancellation or no show fee by going to your booking confirmation and clicking the View My Appointments link, or you can call us at (727) 353-3350. Please refer to our Cancellation & Rescheduling Policy for additional information.

To prevent fraud we do not allow the payment method on file used to reserve your appointment to be automatically charged at the completion of your service. The payment method you would like to use for the remaining balance of your services must be presented and processed through the kiosks at the front desk.
To ensure we are able to provide an exceptional experience to you and all our clients at iamoxxi., please arrive 5-10 minutes prior to your scheduled appointment. As a courtesy to our clients, we do allow for a 10 minute grace period and a consolidated appointment. Arriving for your appointment 10+ minutes after your scheduled time will result in your appointment being cancelled and your deposit becoming non-refundable. By providing your credit card to reserve an appointment you accept the terms of our Punctuality & Late Arrival Policy and agree to have your credit card charged for the scheduled services.

If you need to cancel or reschedule your appointment we kindly ask for 24 hours notice before your appointment is scheduled to begin. If you do not notify us of your need to cancel or reschedule at least 24 hours prior to your appointment you will be charged 50% of the total services booked for your appointment. You can cancel or reschedule your appointment by calling and speaking with one of our Client Experience Coordinators, or by cancelling or rescheduling your appointment online at iamoxxi.com. By default, you should receive an appointment confirmation when you make your reservation and an appointment reminder 24 hours before each appointment unless you opt out of notifications on our salon software platform. By providing your credit card to reserve an appointment you accept the terms of our Cancellation & Rescheduling Policy and agree to have your credit card charged when applicable.

If you do not show up for your appointment by the end of the 10 minute grace period and did not cancel or reschedule your appointment in accordance with our policies, you will be charged 50% of the total services booked for your appointment. By providing your credit card to reserve an appointment you accept the terms of our No Show Policy and agree to have your credit card charged when applicable.

To ensure we offer an exceptional client experience in a relaxing environment, we kindly request for children to come to the salon only when the child is receiving a service. All clients under the age of 18 must be accompanied by a parent or guardian for the entire appointment. Children are not allowed to wait in the salon unless they are receiving a service and accompanied by a parent or guardian.

To ensure we remain in compliance with best practices and all state and local rules and regulations, we kindly ask that you do not bring your pets into the salon. It is against the Florida Department of Business and Professional Regulation’s (DBPR) rules for animals to be inside a salon unless you have a service animal, which is consistent with the Americans with Disabilities Act (ADA). Service animals are dogs and miniature horses that are on a leash or harness, housebroken, and trained to provide assistance to an individual with a disability. Service animals are working animals, not pets. The work or task a service animal has been trained to provide must be directly related to the person’s disability. All other animals, including dogs and miniature horses, that do not specifically provide assistance to an individual with a disability, are not considered to be service animals. All service animals must be under the control and direction of its handler at all times while in the salon.
To ensure iamoxxi. is a relaxing an enjoyable environment for everyone, we kindly ask that you do not have any phone calls or video calls during your service or in the waiting area, including and especially calls and video on speaker phone. If you do need to take a call while in the salon we ask that you do so quickly and quietly. If you must step outside the salon to take a call please check with your service provider to make sure there is time to do so.
To ensure we have a thorough understanding of your goals and to meet your expectations, please discuss your questions, comments and concerns with your service provider during the consultation prior to your appointment. We understand there are times when adjustments may need to be made if you are dissatisfied with the results of the service you received due to a fault of one of our service providers, and in this case we are happy to schedule a complimentary service correction at iamoxxi. Please contact the salon within 72 hours of the service date so we can schedule a follow up consultation promptly, where we will discuss what needs to be done to correct the service to achieve your desired outcome within 7 days of your original appointment.
Service Corrections are scheduled in the same manner as regular appointments and are scheduled with the same service provider who provided the service. However, in the case that the original service provider is unavailable or if you would feel more comfortable with a different service provider an exception can be made. While iamoxxi. does notprovide refunds for services performed, we will certainly work with you to make any required modifications to the original service request provided at no charge to you.
Payment in full for all services will be taken at the front desk after the completion of all services booked for the appointment. To prevent fraud, iamoxxi. does not allow the payment method on file used to reserve your appointment to be automatically charged at the completion of your service. The payment method you would like to use for your service must be presented and processed through the kiosks at the front desk. We accept Visa, MasterCard, American Express, Discover, Apple Pay, Samsung Pay and Google Pay. WE DO NOT ACCEPT CASH
To streamline our business operations and to provide transparent pricing, we do not accept tips or any form of gratuities.
All products purchased at iamoxxi. are eligible for an exchange or a refund. Refunds are accepted for unopened, unused products with your original receipt. You can receive a full refund up to 14 days after the purchase date, with the amount credited back to the original payment method.

To make sure that the hair coloring process will be performed safely and your desired results are achieved, we may need to perform a test strand before hair color and bleach services. A test strand is the process of taking a small section of your hair that our Hair Stylists and Barbers will color or bleach before performing the color service. The reason a test strand is performed at iamoxxi. is because we need to make sure the hair is healthy enough to withstand a chemical process. If your hair is dry or damaged, the hair could become brittle or may not be able to hold the color during or after the color service. Test strands also help our Hair Stylists and Barbers determine the best techniques to apply during your color service.

New hair color clients at iamoxxi. will need to fill out a form online in advance before the hair color consultation to help your service provider get an understanding of your hair condition and history. The form will be reviewed by your Hair Stylist or Barber, and will be discussed during the required complimentary hair color service consultation at which time your service provider your stylist will also be able to go over all investment and maintenance costs. Please let your service provider know if you have any allergies or product sensitivities.
All hair extension services at iamoxxi. require a complimentary consultation prior to installation where your Hair Stylist will be able to get an understanding of your hair goals, including the shade, length and density you desire to match the look you want to achieve. Your hair will be matched to your desired color and your Hair Stylist will then be able to go over all investment and maintenance costs necessary to maintain your new extensions. Please let your service provider know if you have any allergies or product sensitivities.
Prior to your first or next eyelash extension service at iamoxxi. you will receive a complimentary consultation with one of our Eyelash Technicians. For your safety, you will be required to receive a complimentary Patch Test 24-48 hours before your first eyelash extension appointment with iamoxxi. to ensure you have no signs of irritation or adverse reactions.
If you would like to make a Lash Lift, Eyebrow Lamination or Eyebrow Tinting appointment you also have the option of receiving a Patch Test 24-48 hours before your first appointment at iamoxxi. Please let your service provider know if you have any allergies or product sensitivities.
To provide unrestricted access to the neck, shoulders or other relevant areas during your service, iamoxxi. kindly asks that you remove any outer layers of clothing before your service begins. iamoxxi. is not responsible for any damage to your clothing caused by services you receive.
iamoxxi. reserves the right to refuse service to anyone.